Help & support
Find answers fast, track a delivery, or contact support. Everything stays within your deployment.
Popular topics
Track your parcel, view updates, and handle a missed delivery.
Go to trackingBook a collection, reschedule, or understand collection windows.
Book a collectionCompare services and get a price preview for letters and parcels.
View UK optionsCustoms guidance and delivery options for international destinations.
View international optionsFind a postcode, validate an address, or update delivery details.
Find a postcodeReturn an item, track a return, or view refund status guidance.
Track a returnFrequently asked questions
Where do I find my tracking reference?
Your tracking reference is usually on the receipt, confirmation email, or label. Enter it on the tracking page to view updates.
Why does my tracking status look stuck?
Scans occur at key processing points. If you recently posted your item, allow time for the first scan to appear.
Can I change delivery instructions?
Some deliveries support options like safe place or neighbour delivery. Use the tracking page to check available preferences.
How do I book a collection?
Use the collection page to pick a date and enter collection details. You can also drop off at service points if you prefer.
What can’t I send?
Certain items are restricted or prohibited. Always check the sending guidance before creating a label.
How do I contact support?
Start with the topics above. If you still need help, use the account area for order history or contact options.
Customer satisfaction
This is a rebuilt support hub with fast navigation and modern, accessible UI patterns.